Privacy Policy
Last updated: 25 July 2025
1. Introduction
At Vertibase, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Business information (company name, industry, website)
- Project requirements and preferences
- Payment information (processed securely through third-party providers)
- Communication records (emails, messages, support tickets)
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Providing web design and development services
- Communicating about your project and providing support
- Processing payments and managing accounts
- Improving our services and website functionality
- Sending relevant updates and marketing communications (with consent)
- Complying with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in delivering our services
- When required by law or to protect our legal rights
- With your explicit consent
- In connection with a business transfer or acquisition
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. We use:
- Essential cookies for website functionality
- Analytics cookies to understand website usage (Google Analytics)
- Performance cookies to improve website speed and functionality
You can control cookie settings through your browser preferences.
7. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation of data processing
- Right to data portability: Request transfer of your data
- Right to object: Object to processing of your personal data
To exercise these rights, please contact us at admin@vertibase.co.uk
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Project files and communications are typically retained for 3 years after project completion for support and legal purposes.
9. Third-Party Services
We may use third-party services that have their own privacy policies:
- Google Analytics for website analytics
- Resend for email communications
- Supabase for data storage
- Payment processors for secure transactions
We encourage you to review the privacy policies of these third-party services.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: